Shipping, Delivery & Pick-Up
Shipping Out of State: When you ask us to ship wines you have purchased at Arrowine, we act as your agent to secure shipping via UPS. We make no representation relative to your right to import wines into your state or county. The customer, by placing an order, warrants to us that he/she is aware of and in compliance with the laws governing said shipment into his/her area.
WE DO NOT SHIP to the following states: Maryland, New Jersey, Massachusetts, Pennsylvania, Alabama, Wisconsin, Mississippi, Utah. For your benefit, we package your wine for shipping in approved wine shipping containers, collect payment for shipping from you, and pay your shipping costs to UPS. The rates charged for shipping are based on our cost for the appropriate wine shipper plus UPS’s charges for the level of service you have chosen. UPS will require an adult signature for all deliveries.
Damage During Shipping: You take title to the wine you purchase at our store; Arrowine has absolutely no responsibility for any damage that occurs to your wine after UPS picks it up and it leaves our premises. Without limiting the previous disclaimer, we specifically disclaim any liability for damage due to poor weather during transport. This can include leakage or corks pushing out of the neck as well as “frozen wine pops.” It is your responsibility to monitor weather conditions along your shipping route, so be sure of shipping conditions before placing a ship order. If you choose a shipping option, WE WILL SHIP regardless of conditions in your area, so be careful.
Shipping Schedule and Service Levels: Unless otherwise directed by you, Arrowine ships by UPS Ground. To minimize risk of wine spending the weekend in a warehouse, we usually ship on Mondays or Tuesdays; but if you want us to ship your wine on a specific day, it is your responsibility to contact us and inform us of that when you place your order. If you would like to purchase wine from us and have it held for more than one week before shipping, please contact us to make arrangements BEFORE you place your order.
Delivery Within Virginia: We are delighted to report that we are once again permitted to offer delivery to selected areas within the Commonwealth of Virginia. To see if your location qualifies for delivery, please call us. The mimimum purchase for delivery service is $50. Delivery to any address in zip code 22207 is $10. The fees for delivery to other covered locations is $25 for delivery of 1-24 bottles plus $5 for each additional 1-12 bottles.
If you select the local delivery option, we will contact you within 48 hours of receiving your order to schedule delivery. Until you have spoken to us and we have agreed to a delivery schedule, do NOT assume we can deliver next day or at any particular time or date. Deliveries are only made between 9:00 am and 9:00 pm Monday – Friday. Virginia state law requires that an adult 21 years of age or older be present to receive and sign for every delivery – NO EXCEPTIONS.
Delivery Within DC: We are delighted to report that we are once again permitted to offer delivery to areas within the District of Columbia. To see if your location qualifies for delivery, please call us. The mimimum purchase for delivery service is $50. The fees for delivery to other covered locations is $25 for delivery of 1-24 bottles plus $5 for each additional 1-12 bottles.
If you select the local delivery option, we will contact you within 48 hours of receiving your order to schedule delivery. Until you have spoken to us and we have agreed to a delivery schedule, do NOT assume we can deliver next day or at any particular time or date. Deliveries are only made between 9:00 am and 9:00 pm Monday – Friday. DC law requires that an adult 21 years of age or older be present to receive and sign for every delivery – NO EXCEPTIONS.
Hold and Pick-Up Orders: We have very limited space in our cellar, so we hope you will pick up any wine you’ve ordered as quickly as possible. Unless you have made prior arrangements with us, we will hold wine at no cost to you for a maximum of 90 days. On day 91, we will impose a charge of $2 per case held (minimum $2 charge) and assess an additional $2 charge each month thereafter. You must pay this charge before we will release your wine. If your wine remains unclaimed and storage fees unpaid more than 180 days after purchase, we may, at our discretion, elect to destroy, dispose of, or simply drink it. Arrowine is not liable for wines damaged, lost, or stolen while in holding.
Special wine orders may be placed with Arrowine at any time. Bottle or case minimum will be determined by Arrowine and is entirely at our discretion. A deposit for the entire order amount must be made at time of order. If item is new to Arrowine (i.e., we have never carried the product before) deposit total may or may not equal final bill at time of pick-up due to the fact that price books may not reflect most recent pricing.
Special orders cannot be guaranteed to be in by a specified time although we will do our best to give a likely estimate.
Special orders must be picked up within thirty (30) days of being notified. Special orders that are not picked up within thirty (30) days of being notified become the sole property of Arrowine and will not be refunded. In rare circumstances Arrowine will make exceptions stated in writing to the individual.
Arrowine cannot promise that the wine we sell will never be corked, oxidized, leaky, or otherwise damaged. Arrowine will accept bad-bottle returns in-store and exchange them for a replacement bottle of the same wine and vintage at no cost to you. We can make this offer only for wines that are in stock or currently available from a licensed distributor in Virginia or the District of Columbia. If the bad-bottle is otherwise out of stock, we will issue an in-store credit of the same amount.
We can accept returns for in-store credit when you return a stock (i.e., non-special-order item) item to us within three (3) days of purchase in good, resalable, condition along with your receipt.
We cannot accept returns or provide refunds for special order wines. We will do our best to secure replacement bottles for any bad bottles, but cannot guarantee bad-bottle replacements will be possible.
For both bad bottles and returns, you must get the wine to and from our store at your expense – we cannot cover shipping and delivery charges for returns.
Terms & Conditions of Sale
By placing your order with Arrowine and/or via arrowine.com, you represent to us that you have read all of the following terms and conditions and that you agree to them all. If you have any questions or concerns, please contact us BEFORE you place your order.
Minimum Age: You represent to Arrowine that you are at least 21 years old and legally entitled to purchase and receive alcoholic beverages. A valid I.D. is required with signature.
Place of Sale: Wine sold online or for pickup through our store in Washington, DC, acknowledges that the title passes to the buyer. Wine sold for pickup through our store in Arlington, VA, acknowledges that the title passes to the buyer.
Sales Tax: All orders picked up at our store in Virginia or delivered from the District of Columbia (see Shipping, Delivery and Pick-Up for restrictions on delivery in Virginia and DC) are subject to sales tax. Orders shipped to locations outside DC are not subject to DC sales tax.
Price Changes: We will always do our best to honor the prices that show on our website. But, sometimes mistakes happen. We may have put the wrong price in our computer. You may have ordered more of a wine than we have in stock and it turns out the price has gone up, etc. We hate to do it and will avoid it every time we can, but we have to state that prices are subject to change without notice, and we reserve the right to correct pricing errors.